Privacy Policy

Introduction

Rivendell Technologies Inc. ("Rivendell," "HackerPulse", "we," "us," "our") provides engineering leaders with data and visibility into their teams' performance and workloads. We make it easier to identify inefficiencies, optimize workflows, and assign the right people to the right tasks in a data-driven way.

This Privacy Policy describes HackerPulse's practices and policies regarding the collection, use, and protection of personal data and outlines your privacy rights.

Changes to the Privacy Policy

We recognize that information privacy is an ongoing responsibility. Therefore, we will periodically update this Privacy Policy to reflect new personal data practices or legal requirements. Any changes will be effective upon posting the revised Privacy Policy, and your continued use of our website and services constitutes acceptance of those changes.

Data Protection Officer

HackerPulse is headquartered in Austin, Texas, United States. We have appointed an internal Data Protection Officer (DPO) to address inquiries about our personal data policies and practices. If you have any questions or wish to exercise your privacy rights, please contact:

Additionally, under Article 27 of the GDPR and the UK Data Protection Act, we have appointed representatives in the EU and UK for data protection matters:

How We Collect and Process Personal Information

HackerPulse collects personal information about website visitors, users, and customers, including:

• Name
• Employer name
• Work email address

We use this information to provide our services, respond to inquiries, and enhance user experience. We do not sell personal information and only share it with third-party service providers who help deliver our services.

Additionally, HackerPulse's website automatically collects certain information through cookies and log files, such as:

• Internet Protocol (IP) address
• Browser type and operating system
• General location data (based on IP address)
• Website usage statistics

We use this information to improve our website, diagnose technical issues, and analyze trends. Occasionally, we obtain additional personal information from third-party sources (e.g., LinkedIn, customer inquiries).

Legal Basis for Processing Personal Data:

We process personal data based on one or more of the following legal grounds:

• Consent
• Contractual obligation
• Legal obligation
• Legitimate interest
• Public interest
• Vital interest

HackerPulse has a legitimate interest in understanding how customers use its services to improve functionality, communication, and business operations.

Users of the HackerPulse Services

When using the HackerPulse platform (the "Services"), authorized users provide additional information, including:

• Service Data: Information input by users while using our Services
• Account Information: Name, email address, and related account details
• Log Data: User activity logs, including IP addresses and device details
• Location Data: Estimated location derived from IP addresses
• Cookie Data: For tracking website usage (refer to our Cookie Policy)
• Third-Party Data: Information from integrations such as GitHub, Jira

In many cases, personal information is collected under the direction of our customers, making them the data controllers, while HackerPulse operates as the data processor. If you are a user of one of our customers and wish to modify your personal data, please contact the respective customer.

Cookies and Tracking Technologies

HackerPulse uses cookies and tracking technologies to enhance user experience and website functionality. In compliance with GDPR and PECR (UK), we have implemented a cookie consent mechanism:

• Visitors are informed via a pop-up banner about the use of cookies when visiting our website.
• Users are given a clear opportunity to accept or reject non-essential cookies.
• Users can adjust their cookie preferences at any time.

Cookies will not be deployed unless the visitor has actively provided consent, except for strictly necessary cookies.

Sharing Information with Third Parties

HackerPulse stores collected personal information in databases hosted by third-party cloud providers located in the United States. These third parties do not use personal data beyond cloud storage and retrieval.

We do not disclose personal data unless:

1. You request or authorize it.
2. It is necessary to provide services.
3. Required by law (e.g., subpoenas, court orders).
4. It is shared with vendors or service providers assisting with our operations.
5. It is needed for security, legal, or fraud prevention purposes.
6. It is aggregated and anonymized for analytics or marketing purposes.

A list of third-party sub-processors can be found at: https://trust.hackerpulse.com.

International Data Transfers

HackerPulse processes personal data in the United States. By using our Services, you acknowledge and agree to this transfer. Transfers are based on consent, contractual obligation, legal obligation, legitimate interest, public interest, or vital interest, depending on the circumstances.

While the U.S. lacks an "adequacy" decision under GDPR, we implement Standard Contractual Clauses (SCCs) to safeguard data transfers. HackerPulse has received zero government requests for user data since its founding.

Your Data Rights

Under GDPR and similar privacy laws, you have the right to:

• Be informed about data collection
• Access your personal data
• Rectify inaccuracies
• Request data deletion
• Restrict processing
• Data portability
• Object to data processing
• Avoid automated decision-making

If you wish to exercise any of these rights, please contact privacy@hackerpulse.com.

For users of our customers, please reach out to the respective customer for data requests.

Data Storage and Retention

HackerPulse retains customer data for the duration of the customer relationship and for a limited period afterward to analyze trends and support historical records. We delete personal data upon verified request, except where required for compliance or business purposes.

For details on where and how long your data is stored, contact privacy@hackerpulse.com.

Security Measures

We implement industry-standard measures to secure personal data from unauthorized access, alteration, or destruction. However, no method of transmission or storage is 100% secure.

Children's Data

Our Services are not intended for individuals under the age of 18. If we become aware of any unauthorized data collection from minors, we will take steps to remove the data. Please contact privacy@hackerpulse.com if you believe a minor's data has been collected.

California Privacy Rights

Under California's "Shine the Light" law (Cal. Civ. Code § 1798.83), residents may request details about personal data disclosures to third parties for direct marketing. HackerPulse does not share personal data for such purposes.

As of this policy's publication, HackerPulse does not meet the California Consumer Privacy Act (CCPA) threshold but will comply with applicable California privacy laws as required.

For privacy inquiries, email privacy@hackerpulse.com.

Contact Information

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact: